Contact Support
What it is
A real person reads every message, and we reply by email within 24 hours. Write from inside FIIP DRIVE so your message can carry a diagnostics report, or email us at support@fiipos.com.
How to
- In FIIP DRIVE, choose Help > Contact Support… in the menu bar. Or open Settings, choose Support, and press Write to us.
- Under What happened, say what you were doing and what you saw.
- Press Add screenshots… if a picture helps.
- Leave Include a diagnostics report on if you can. It describes this device's drives and transfers, and never holds the contents of your files.
- Press Send. FIIP DRIVE says "Sent. Your ticket is <number>." Press Copy number to keep it.
You don't need to be signed in. If you aren't, type your email so we can answer.
Please don't send passwords or sign-in codes. We will never ask for them. We can't open your files either.
If something goes wrong
- "Waiting to send". You're offline. It sends on its own when FIIP DRIVE can reach the internet.
- "Not sent". Press Try again. Or press Copy report and paste it into an email to support@fiipos.com.
- FIIP DRIVE won't open. Email support@fiipos.com from any device. Say which device you use and what you see.