Privacy Policy

Who we are

FIIP is a product family, including FIIP DRIVE. FIIP is operated by Creative X Entertainment LLC, a Florida limited liability company ("CXE", "we", "us"). You can reach us at [email protected]. When this page says "FIIP", it means the apps, the website and the account service we run.

What we collect

• Account details. Your name and email address, and the name of your organization or team. If someone invites you to their team, we get your email address from them.
• A mobile number, only if you add one. It is optional. We use it for the texts described in Text messages and for nothing else.
• Your text replies and consent. If you turn on texts, we keep a record of your consent: when you gave it, the wording you agreed to, the number, and the IP address it came from. We also receive your replies, such as YES or NO to a device approval, or STOP.
• Your devices. The name of each device you connect (for example "Ana's laptop") and the public key it uses to prove it is really that device. The private part of that key never leaves the device.
• Sign-in and security records. When you sign in or approve a device, we record the time, the IP address and the browser or app it came from. We use these to limit repeated attempts and to warn you about activity you did not start.
• Team and drive details. Which people and devices belong to your organization, the names of your drives, and who can use each one. We also keep the technical records needed to sync, such as which version of a file is current.
• Access requests. If you ask for access to FIIP DRIVE, we receive your email address, your studio or team name, your role, which editing app you use and any note you add, along with the network address the request came from so we can limit abuse.
• Email activity. When we email you, our email provider tells us whether the message was delivered, opened or bounced, and which of its links were clicked. We use this to know our messages arrive and to stop mailing addresses that bounce or complain.
• Billing details, if you pay. Payments go through Stripe. We receive the plan, status and the last digits of the card. We do not receive or store full card numbers.
• Technical diagnostics. When the app hits an error, we receive an error report with details such as the app version, your device type and what failed. It is meant to help us fix the problem, not to carry your files.

Your files. The contents of your files are encrypted on your device before they are uploaded. FIIP never holds the keys that open them, so we cannot read what is inside them.

How we use it

• To run your account: sign you in, connect your devices, sync your drives and keep them available.
• To keep the service safe: confirm it is really you, approve new devices and spot misuse.
• To send the messages you asked for: sign-in codes and device approvals by email or text, and receipts if you pay.
• To help you when you write to us, and to fix errors.

We do not sell your information. We do not use it for advertising. We do not use your mobile number for marketing.

Who helps us run FIIP

We use these companies to provide the service. Each handles your information only to do the job listed, for us.

Our servers and these services are mainly in the United States.

We may also disclose information if the law requires it, to protect people from harm, or as part of a merger, sale or reorganization of the business that runs FIIP, in which case this policy keeps applying to it.

All of the above excludes text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of the text messaging services.

Cookies, tracking and Do Not Track

This website, fiipos.com, sets no cookies and loads nothing from other companies. Your FIIP account uses its own cookies only to keep you signed in, keep your account secure and remember simple choices, such as which team you were last using. We do not use advertising or analytics cookies, and FIIP does not follow you across other websites or apps.

Our emails include open and click tracking, as described in What we collect. If your email app blocks remote images, opens are not recorded.

Because we do not track you across other sites, a browser's Do Not Track or Global Privacy Control signal does not change what we collect. We do not sell or share personal information in any case.

How long we keep it

• Account, team and device details stay while your account is open.
• If you remove your mobile number, we stop texting it and delete it from your account.
• We keep a record that you agreed to texts, and when you opted out, for as long as we need to show we honored your choice.
• When you close your account, we delete your account information within 30 days, except what the law or fraud prevention requires us to keep. Copies in our encrypted database backups expire within a further 30 days.
• When an organization cancels FIIP, its members can export its files for 60 days. The encrypted files are permanently deleted 67 days after cancelling.

Your choices and rights

• Add, change or remove your mobile number any time in Account > Sign-in settings.
• Stop texts any time by replying STOP.
• Ask to see, correct, export or delete your information by emailing [email protected]. We will confirm the request comes from your account before acting on it. Depending on where you live, you may have more rights, and we will honor them.
• We do not sell or share personal information, as California law defines those words, and have not done so in the past 12 months. California residents can read more in If you live in California.

If you live in California

In the last 12 months we have collected these categories of personal information, all from you, your team or your devices, for the purposes in How we use it:

• Identifiers: name, email address, mobile number (if you add one), IP address and device keys.
• Commercial information: your plan and billing status, if you pay.
• Internet or network activity: sign-in and security records, and email delivery, open and click records.
• Professional information: your organization or team, your role and, in an access request, your studio and editing app.
• Account credentials: the sign-in methods and device keys that protect your account. We use them only to sign you in and keep your account secure.

We disclose these categories only to the companies in Who helps us run FIIP, for the jobs listed there. We do not sell or share personal information, as California law defines those words, and we do not knowingly sell or share the information of anyone under 16.

You have the right to know what we collect and how we use it, to get a copy, to correct it and to delete it. To use these rights, email [email protected]. We will confirm the request comes from you, usually by writing to the email on your account, and answer within 45 days. You can have an authorized agent ask for you; we will ask for proof that you gave them permission. We will not treat you differently for using any of these rights.

If you are in the EU or the UK

FIIP does not currently market to people in the EU or UK.

Creative X Entertainment LLC is the controller of your information. Our legal reasons for using it are:

• Our contract with you, to run your account, sync your drives and bill you.
• Our legitimate interests, to keep FIIP secure, prevent misuse, fix errors and keep records of your text consent.
• Your consent, for text messages. You can withdraw it any time by replying STOP.
• Legal obligations, such as keeping billing records.

Your account details are needed to provide FIIP. Your mobile number is optional. We are based in the United States and process your information there. We do not make decisions about you based only on automated processing that have legal or similarly significant effects.

You have the right to access, correct, delete, restrict or object to our use of your information, to receive it in a portable form, and to withdraw consent. Email [email protected]. You can also complain to the data protection authority where you live or work; in the UK, that is the Information Commissioner's Office.

Children, security and changes

FIIP is built for working professionals: you must be 18 or older to create a FIIP account, and FIIP is not directed at children under 13. We do not knowingly collect information from children under 13. If we learn that we have, we will delete it.

We send your information over encrypted connections, and your file contents are encrypted on your device as described above. No system is perfectly secure, and we cannot promise otherwise.

If we change this policy in a way that matters, we will tell you by email or in the app before it takes effect. The date at the top shows the latest version.

Contact us

Questions or requests: [email protected].

FIIP is operated by Creative X Entertainment LLC, a Florida limited liability company.