Something looks wrong

What it is

Most hiccups sort themselves out. A dropped Wi-Fi connection, a sleeping laptop or a slow link is a wait, not a failure, and FIIP DRIVE shows it in grey and carries on by itself. When something does need you, the message names what to do and tells you your files weren't touched.

How to

1. Look at the message first. It says what happened and what to press.
2. Check your Wi-Fi, then try again.
3. Open Settings and choose Support:
   • Reconnect restarts FIIP DRIVE's connection. You are asked first.
   • Collect diagnostics makes a report of this device's drives and transfers. It holds no file contents. Turn on Hide file paths if you don't want paths in it.
   • Show me walks you through opening a drive, playing a clip and finding anything, on your own drive.
   • What the badges mean explains the icons on your files.
4. Choose Help > Contact Support… in the menu bar and send the diagnostics report with a line about what you were doing. We reply within 24 hours.

If something goes wrong

• A download stopped short. Open Settings, choose Support, and collect diagnostics, then send them with Contact Support.
• "Sign-in is locked." See "This wasn't me".
• Can't reach anyone? Email support@fiipos.com from any device. See "Contact Support".